So I’ve been forever bitching about Maxis’ reception since the beginning of this year. If you follow me on Twitter, you’d notice my many complains with the attached hash tag #maxissucks. Well I can’t help it. It is upsetting when I pay good money for something that does not work properly. My number one issue is probably dropped calls. Considering that I don’t talk on my mobile phone a lot (each call lasts less than 2 minutes, not including the weekly calls I make to my mother), you can imagine how frustrating the situations can get.
Sure, they are upgrading their services. Sure, network infrastructure stuff can be pretty tough to work out. But 6 months of really shitty service is all I could take because like many people these days, the only way you can know if I’m alive is via my mobile line. Having my calls dropped so often and being unable to receive or make calls when I really need to makes me an angry person. I don’t like being angry unnecessarily, else I wouldn’t be able to channel all my wrath towards #StreamyxSucks.
So I looked around for other options. I mean, there are only Celcom and DiGi so it’s just a matter of comparing plans and what-not. There was some hesitation because I’ve been a Maxis customer for so long. The marketing that you are on the best network subconsciously got to me. So I hung on, until one day two weeks ago when Maxis was being really and truly horrid. The next day, I went to the Celcom outlet in TTDI, got my IC photocopied and filled out some forms for the Mobile Number Portability switch. It was quite easy actually. I was given a Celcom SIM card and was told that the process would take 3 to 5 working days.
When Colin switched from Maxis to DiGi, the process took less than 24 hours. So I couldn’t help but to expect something of that kind. On the 3rd working day, I called up Celcom helpline and was told that my number was not in the system. Huh. Okay maybe I was jumping the gun. So I waited.
On the 5th working day, I called up the Celcom helpline again. Same answer, my number is not in the system. I would need to check back with the Celcom outlet where I’d applied for the switch, and I have to be there in person because the people working at that branch is not answering any calls from customers. I was so stunned that I was silent for while until the guy on the other line jolted me back to reality.
On the 6th working day, I went back to the Celcom TTDI branch to revoke my application to switch to Celcom. I have no idea what they did with my application, maybe they sat on it or something but it still was not in the system. The girl at the counter was nice but did not offer any possible reasons as to why they did not file my number. Weird, because I do not owe Celcom nor TM any money. But don’t care lah, cancel everything, CANCEL!
After that I went to the DiGi outlet in Centrepoint, Bandar Utama. The girl photocopied my IC, got me to fill out a form, sign some stuff, and gave me a DiGi SIM card. I told her if she could speed up the process because Maxis bills me on the 20th of every month, and that day was the 19th. She said she would key in the information asap.
7 hours later, my switch from Maxis to DiGi was complete. I’m pretty happy with the network. EDGE works beautifully, faster than Maxis 3G sometimes because the latter was so shitty. I calculated that with DiGi, my mobile phone bill would probably cost RM 10 – RM 20 more than my Maxis bill. Small price to pay for not being so upset all the freaking time.
I’d be a lot happier if anyone can tell me how to disable the ‘Note – active divert’ notice that pops up whenever I make a call.