David Wang invited me to the preview of Maybank2U 2.0 on Monday at Delicious@Marc Residence. That means me dragging my arse from my PJ comfort zone and leg it all the way to the middle of KL. Figuratively speaking, of course 😉
There were many familiar faces so it was a nice get-together. Almost everyone took out their notebooks and made full use of Delicious’ Wi-Fi. Ahmad Shareza, Head of Maybank’s Virtual Banking took the stage and explained the work and processes involved in getting Maybank2U 2.0 off the ground. Apparently they went all out to improve the functionality of the site, including 3 months of intensive and extensive usability study. Which I think is a good thing, because the current Maybank2U website is usable at a basic level, but crap. It’s like an invitation for a Feng Phooey ‘sifu’ to come de-clutter your website for better life energy and all that new age jazz. Stick a hideous three-legged money frog at the Northeast corner of the page while you are at it.
But you have to agree that M2U a very convenient service, which was why I started using M2U on-line banking in the first place. Almost everyone I need to transfer money to or receive money from has a Maybank savings account, so that works out fine.
Check out the new front-page design and layout — doesn’t it look better by leaps and bounds already? The tab links on top is a nice touch. The important links are easily accessible. Information available on a single page instead of having to click to a second or third page to find out how you can do this or that. Overall, it looks pretty simple, neat and clean.
The only thing I don’t get is the M agent. I think it’s kind of redundant. If it’s absolutely necessary to have a LiveChat option (though I don’t see why because it’s limited to Windows Live), well maybe we could get rid of the bird to make it look semi-professional. The bird is just… wrong. Well, I did add M to my MSN messenger and said something in the window, but there was no reply. Maybe it will be fully functional come the proper launch.
I’ve only used Alliance and RHB on-line banking services before, and those were before I started using M2U. Alliance was pretty good; straight-forward, whereas RHB just went down the drain after they introduced their security system. You know the one with a card that has two rows of random numbers that you have to collect from your home branch. Then every time you want to do anything on-line, you’ll have to refer to your card and enter this alphabet or that number. Pissed me off till no end. I closed my RHB account half a year ago so I have no idea what they are doing now. Maybe something better, hopefully.
Maybank’s TAC system is okay lah. Not fantastic when you have to wait about 5-10 minutes for the TAC to arrive (especially when you are all giddy with the excitement of wanting to get something done 5 minutes ago) but I’ve never had to wait for more than an hour (unlike Erna).
There were some complaints that the new site was a bit slow. But I didn’t experience any lagging; not more than usual. For some reason, I found the old site (okay, current site to most of you :P) slower than the new one. I have no logical explanations for this because it should be on the same server. I don’t even want to look at the old (current) version anymore 😛
Me with minishorts
I think most people will like the new Maybank2U.com. As someone with a vested interest (since I use it all the time), I sure do. Think it’s going to be launched next month. Hope that will give them enough time to iron out all the minor bugs and spelling mistakes 😉